Shipping & Returns
SHIPPING
UK Orders
All UK orders are currently being sent via Royal Mail Tracked 48 service.
International Orders
For international orders, they are currently being sent via DPD depending on location etc.
**Please note: When international orders reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately we cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.
RETURNS
Please note: Although we do try to process and refund all returns asap after receiving them, please allow up to 3 working days in some cases.
UK Returns
If for any reason you are not happy, please let us know first so that we can rectify the situation. Otherwise, if you simply just don’t want it, then please return the item and we can provide you with a full refund.
Once your item is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 working days.
Once your item is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 working days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lucinishoes.co.uk and send your item to Unit 4/11, Wembley Commercial Center, North Wembley HA9 7UR.